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FRAUD in the garage door industry.
There are many reputable garage door companies in Vancouver and the lower mainland. Unfortunately for the consumer there are also numerous disreputable garage door companies.
Recently someone has been selling doors and service in Vancouver claiming to be Canadian Doormaster Electric Ltd.
For the record, we are not in any way connected to the garage door company that goes by these various names "Door-Master" "Doormaster" or "Dormaster" or "Pro-Master" or "Promaster". They are fraudulently misrepresenting themselves as our company. Their companies website is www.promaster.com. If you google "Door-Master" or, Pro-Master or Dormaster + reviews, you will find numerous complaints against this company in the Toronto area and now in the Vancouver area as they are heading west. Click here for more information about Garage Door Fraud in Toronto and Ontario.
This company lists addresses in each and every area of Vancouver and the lower mainland. However, none of the addresses exist. Up until a few months ago, they used fast food restaurant addresses but have now moved onto unclaimed addresses on Google Local Search.
Most Garage Door Dealers only service one or two geographic areas. Claims of "national coverage" in this industry are misleading. There are no 'national' garage door dealers. It is usually one or two individuals with a website that contract the work out to independent door installers (with or without credentials). For the customer, this means it's unlikely that your warranty will be covered.
Legitimate companies belong to Garage Door Organizations like International Door Association (IDA) and Canadian Door Institute (CDI). Legitimate companies have HST numbers so get the HST number of the company off of your invoice and check it online. Make sure that the HST number and company name match the company name on your invoice. If not, lodge a complaint to the HST department.
Before you sign any agreement you might consider checking with the industry organizations and see if the company is a member. Check with the Better Business Bureau (BBB) and the Chamber of Commerce (C of C) in your area.
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