Canadian DoorMaster
CANADIAN DOORMASTER – FAMILY OWNED AND OPERATED SINCE 1989
We believe that a Garage Door company can do much more than just install and service overhead doors. We like to think of our customers as partners, guiding them through the entire process of making their conception a reality.
We’re Canadian Doormaster and since 1989 we’ve been putting our expertise, experience and collaborative skills into all the jobs we’ve completed for our commercial and residential garage door customers. It’s how we’ve become the primary Vancouver Garage Door company with 26 years of successful projects to date. It’s why neighbours recommend us, corporations hire us for new construction and cities, districts and municipalities rely on us to keep things working through service contracts. It’s what we bring to each job we take on, large and small.
The Team
Colleen Mooney
President
Accidentally! I had just graduated high school, and was looking for a job before I was ready to go to university. I applied for an ad for a “dispatcher” thinking it would be something like Police or Ambulance. It was a small garage door company looking for a dispatcher! I took the job, having no idea what I was getting into. They say “once you are in the door industry you never get out”… It’s true! Here I am, 18 years later, and I couldn’t picture myself anywhere else.
Helping people. On a client level, most people who call us are not particularly happy. Their door is broken, they have things to do and a broken door was not one of them. To be able to provide them with a solution and help them get on with their day make me feel really good, that I am making a difference. Or, walking someone through a simple fix over the phone, such as a programming a remote, or adjusting a photo eye. Something they didn’t know they could do themselves. When they do it, and you can hear that door run, and the excitement in their voice, that’s the best!
On the management end of the spectrum, I really enjoy guiding our staff to grow as employees, and as people. To give them the training and tools to be better, and watch their satisfaction in themselves increase as they do so is really rewarding.
I don’t get to do it much anymore, but a residential door sale where the customer has no idea what would look best on their house. I love the designing process, using computer programs to show them the door on their house, all the different options, guiding them through the process, and then seeing through to the installation. The right door create a such a transformation. And increase the curb value of your home with minimal investment.
IDEA Accredited Door Dealer
IDEA Trainer
Director, International Door Institute (IDA)
President, Canadian Door Institute (BC Chapter)
CDI Overhead Door Support Advisor Level 1
Occupational First Aid level 1
Teaching yoga, Marine Biology (specializing in whales) or a Psychologist.
Kathy Doucet
Dispatcher
I was looking for a change in career and friends that worked for Canadian Doormaster suggested that I apply for the position. 10 years later, I’m happy to say I made the right choice.
This is a tough question. My first thought was the customers, the satisfaction of calming a frantic customer and assisting them over the phone. Coordinating a big job to completion; getting the call from the customer thanking us for a job well done and complementing the installers. All of it makes me so proud.
Then I think of the people I work with every day and night – the technicians I call in the middle of the night get into their trucks, no matter what the time is and no matter what the weather is.
I love going out on calls when I can – residential or commercial – so that I get to meet customers in person and see the job sites.
I feel fortunate that Doormaster supports me in doing so as I learn so much when I go out on a call and it makes me a better dispatcher!
Currently working on my CDI certification, Level One.
10 years dispatching 24 hours a day, 7 days a week and 365 days a year is a wealth of accrued knowledge.
A zoo keeper!
Honestly, I can’t see myself doing anything else. The staff are family, and our customers extended family. The industry changes constantly and the jobs and products reflect an industry that embraces technology. It is never boring!
I also have the good fortune to have an inspirational supervisor, Colleen, who constantly challenges me to grow and learn.
Rob Lylick
Residential Sales
I started as a driver for overhead doors and then moved on to technician and then sales.
Site checks – I enjoy meeting different people and helping with their needs. I enjoy working with the Canadian Doormaster team!
All the unusual installations like full mirrored doors and folding camper doors.
WHMIS
Winner of Hot dog eating Challenge!
If I weren’t with Canadian Doormaster, I would be flying.
John Dearden
Warehouse Manager
A friend recommended the job to me. I’m glad I followed through on the suggestion!
Helping people relieve their stress by working with them through their issue until it’s resolved.
I have to say, my favorite aspect of this job is working with customers.
I am certified in First Aid and I’m working on my CDI accreditation.
I’d still be helping people in some way! It gives me a great feeling at the end of the day.
Louis Doucet
Door Systems Technician
My wife worked for the company. I started by doing some deliveries for the company and some mechanical work on the service trucks. Eventually one thing led to another and I started full time.
The verity of calls. Arriving on a job, the diagnostic aspects and being able to resolve the issue. I enjoy helping people feel safe leaving a job knowing that they have a safe and secure door/ gate. I particularly like meeting different people on a daily basis.
All the ones my wife dispatches me to especially the ones in the middle of the night, to be honest. Or the jobs she gets to come help me on – again, especially the middle of the night calls.
I like it when I arrive when a customer thinks that their door or gate is beyond repair.
It might be hanging by the cables or they have hit it. Once it’s fixed, it’s great to see how happy they are.
I am working on CDI Level one.
I currently hold Fall Restraint and Post training & lock out tag out certifications.
Helping my wife run her Zoo!
I have had several careers over the years. For the longest time I would say “I’m not a Door guy”.
Now I can definitely say I’m a door guy for life.
The industry has taught me a lot and the people are great. We all help each other whether it’s a service tech from another company or another CDN DoorMaster employee, everyone has the same goal to give safe professional service. I know I can count on these guys day or night.
Andre Ghali
Door Systems Technician
A friend helped me get the job.
My favorite part of the job is providing great service to my customers.
I particularly enjoy installing a new door and see the customer happy with the new look.
I am working on CDI accreditation.
I would be working and helping my community. I’m glad to be a part of Canadian Doormaster and the things they do in our communities.
Josue Sosa
Lead Door Systems Technician
12 years ago a friend invited me to a free training in Houston, TX and that was my start in the door industry.
I enjoy interacting with new people every day.
I don’t have a specific door preference but I like good frames!
Doing missionary volunteer work.
Tyler Heatherington
Door Systems Technician
Ivan Soto
Door Systems Technician
Andrew West
Bookkeeper
I was looking for a new opportunity closer to home to shorten my commute and I found a place on the Doormaster team. My time in the following years has been some of the most enjoyable working years I have had.
I enjoy the people I work with on the Doormaster team, everyone is so lively that it is seldom my days are dull.
Working in accounting, my favourite door job is the one that gets paid.
CDI Support Level 1
Forklift Driver
Background and training in Economics, Commerce and Business Administration
If I wasn’t at DM I would be back at school studying.
Jasmine Lowery
Accounts Receivable & Invoicing
I got started in the door industry applying by fluke!
I would have to say the best part of my job is facing challenges and being able to resolve issues.
My favorite part of my job is collections. I love being an important part of the Doormaster team, making sure our cash flow is in order.
I have my financial advisor license.
If I wasn’t working here, I’d be pursuing my dream to travel the world.
Patricia Becerra
Contract Administration Clerk
Canadian Doormaster in the community
Canadian Doormaster is the proud sponsor of various youth and adult soccer groups around the lower mainland, Sunshine Coast of BC and as far off as the Caribbean! Besides the “beautiful game” we also sponsor many local charity groups.
We are well-known for our support for community events and we always appreciate these kinds of letters:
